Contact information
.vq-policy,.vq-policy *{box-sizing:border-box}.vq-policy{--ink:#4e4948;--muted:#746d6b;--rose:#c98f91;--sage:#a9c7bd;--cream:#fbf8f4;max-width:960px;margin:32px auto;padding:clamp(24px,5vw,58px);background:#fff;border:1px solid #eee8e3;border-radius:22px;box-shadow:0 12px 38px rgba(83,68,62,.06);font-family:Arial,"Helvetica Neue",sans-serif;color:var(--ink);line-height:1.8}.vq-policy h1{margin:0 0 12px;text-align:center;font:600 clamp(30px,5vw,42px)/1.2 Georgia,serif;color:#5b5152}.vq-policy .vq-kicker{text-align:center;color:var(--rose);font-size:12px;font-weight:700;letter-spacing:.18em;text-transform:uppercase}.vq-policy .vq-lead{max-width:720px;margin:18px auto 34px;text-align:center;color:var(--muted);font-size:16px}.vq-policy h2{margin:34px 0 12px;font:600 23px/1.35 Georgia,serif;color:#65595a}.vq-policy p,.vq-policy li{font-size:15px;color:var(--muted)}.vq-policy a{color:#9d686c}.vq-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:16px;margin:26px 0}.vq-card{padding:24px;border-radius:16px;background:#fbf8f4;border:1px solid #eee6df}.vq-card strong{display:block;color:#65595a;font-size:17px;margin-bottom:6px}.vq-meta{margin-top:30px;padding:24px;background:#f2f7f4;border:1px solid #dfece6;border-radius:17px}.vq-meta p{margin:7px 0}.vq-note{padding:18px 20px;background:#fff8f7;border-left:3px solid #c98f91;border-radius:0 12px 12px 0}.vq-updated{text-align:center;margin-top:30px!important;font-size:12px!important;color:#938a86!important}@media(max-width:700px){.vq-policy{margin:18px 12px;padding:28px 20px}.vq-grid{grid-template-columns:1fr}}
We are here to help
Contact Us
Questions about a product, order, delivery, return, or refund? Contact the Veqrino™ support team using the details below.
Email Supportservice@veqrino.com
Recommended for order-related requests.
Recommended for order-related requests.
Phone Support+86 136 3251 3416
Available during published service hours.
Available during published service hours.
Service Hours8:00 AM–10:00 PM Beijing Time (UTC+8), daily.
Response TimeWe generally respond to email inquiries within 1–2 business days.
For Faster Assistance
Please include your full name, order number, the email used at checkout, and a brief description of your request. For damaged, defective, or incorrect items, include clear photos or a short video where relevant.
Return notice: Do not send products to the business registration address. Contact us first. Once a return is approved, our support team will provide the appropriate return warehouse address and instructions.