Veqrino™ is owned and operated by Guangzhou Youchuang Technology Co., Ltd., which operates veqrino.com and is the seller of record for purchases made through this website.

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are generally processed Monday through Friday, excluding public holidays.

Estimated delivery is generally 7–15 business days after dispatch. Delivery times are estimates and may vary by destination, customs processing, carrier conditions, and peak periods.

Available shipping methods and their exact costs are calculated and displayed at checkout before payment. Any free-shipping promotion or threshold will also be displayed at checkout and must be met after discounts.

Depending on inventory and destination, orders may be fulfilled from our own or partner facilities. Some orders may be shipped internationally. We do not represent all orders as locally fulfilled.

After dispatch, we will send a shipping confirmation email with tracking information when available. Tracking may take 2–5 business days to update after the carrier receives the parcel.

Contact service@veqrino.com within 12 hours of placing the order. We will try to help, but changes or cancellations cannot be guaranteed once processing or shipment has begun.

Eligible products may be returned within 30 calendar days after delivery. Items must be unused, unwashed, undamaged, and in their original packaging. For health and hygiene reasons, sealed personal-care products cannot be returned after their hygiene seal has been broken unless they are defective, damaged, incorrect, or materially different from the description.

Do not send returns to our business registration address. Contact us first. After approval, we will provide the correct return warehouse address and return instructions.

Customers are responsible for tracked return shipping on preference-based returns. If an item is damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected, or after another resolution is approved. Your bank may require additional posting time.

Follow the instructions supplied with the product. Unless stated otherwise, rinse applicable non-electrical tools with mild soap and water, allow them to dry completely, and do not share hygiene tools between users.