Shipping Policy

This policy explains how Veqrino™ orders are processed, shipped, tracked, and supported if a delivery is delayed or lost.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing generally occurs Monday through Friday, excluding public holidays. Orders placed during promotions, holidays, or unusually high-volume periods may require additional time.

2. Estimated Delivery

Estimated delivery is generally 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date. Customs inspections, severe weather, carrier disruption, remote-area delivery, public holidays, and incorrect address details may cause delays.

3. Shipping Fees and Promotions

Available shipping methods and exact charges are calculated based on the destination and displayed at checkout before payment. If free shipping or a free-shipping threshold is offered, the applicable terms and qualifying order value will be shown at checkout. The threshold is calculated after discounts unless otherwise stated.

4. Fulfillment and Shipping Origin

Depending on inventory availability and destination, orders may be fulfilled from our own or partner facilities. Some orders may ship internationally, and items in the same order may arrive separately. We do not represent all orders as locally fulfilled.

5. Tracking

Once an order is dispatched, a shipping confirmation email with tracking information will be sent when available. Tracking may take 2–5 business days to display movement after the carrier receives the parcel.

6. Address Accuracy and Changes

Customers should provide a complete and accurate delivery address. If you notice an error, email service@veqrino.com within 12 hours of ordering. We will try to update the address, but changes cannot be guaranteed after processing begins. If a parcel is returned because of an incomplete or incorrect customer-provided address, contact us to discuss reshipment or another reasonable solution; additional shipping charges may apply.

7. Customs, Duties, and Taxes

Unless checkout states that duties and taxes are included, international orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are determined by local authorities and may be the customer’s responsibility.

8. Delayed, Stalled, or Lost Packages

If tracking has not updated for 7 business days, or your parcel has not arrived within 7 business days after the estimated delivery window, contact service@veqrino.com with your order number. We will investigate with the carrier and provide an appropriate resolution based on the findings. A “delivered” scan does not automatically end our review; please check household members, neighbors, safe locations, and the local carrier, then contact us if the parcel remains missing.

9. Damaged Parcels or Missing Items

Contact us promptly with your order number and clear photos of the outer packaging, shipping label, and contents. If the shipment is confirmed damaged, incomplete, or incorrect, we will provide an appropriate replacement, refund, or other solution at no additional cost to you.