Return & Refund Policy

We want every Veqrino™ order to arrive as described. This policy explains return eligibility, request steps, costs, exceptions, and refund timing.

1. Return Window

Eligible products may be returned within 30 calendar days after the recorded delivery date. Requests submitted after this period may not be accepted unless required by applicable law.

2. Return Eligibility

To qualify for a preference-based return, the product must be unused, unwashed, undamaged, and in its original condition with all original packaging, accessories, manuals, and hygiene seals intact.

3. Hygiene-Sensitive and Non-Returnable Items

For health and hygiene reasons, personal-care products that directly contact the mouth, face, eyes, scalp, skin, or body cannot be returned after use or after a hygiene seal has been broken. This restriction does not limit your right to a solution when an item arrives damaged, defective, incorrect, or materially different from its description. Gift cards, final-sale items clearly marked before purchase, and personalized items are also non-returnable except where required by law or where the item is defective or incorrect.

4. How to Request a Return

Email service@veqrino.com before sending anything. Include:

• Your order number and the name/email used for the order;
• The product you wish to return;
• The reason for the request;
• Clear photos or a short video when the item is damaged, defective, incorrect, or incomplete.

We generally review requests within 1–2 business days. If approved, we will provide return authorization and instructions.

5. Return Address

6. Return Shipping Costs

Preference-based returns: Customers are responsible for tracked return shipping when the reason is a change of mind, accidental order, color preference, or another reason unrelated to a product or fulfillment error.

Damaged, defective, incorrect, incomplete, or materially misdescribed items: We will provide an appropriate replacement, refund, or return solution at no additional cost to the customer. Do not discard the item or packaging until the claim is resolved.

7. Inspection and Refund Timing

After an authorized return is received, we inspect it for eligibility. Approved refunds are issued to the original payment method within 5–10 business days after inspection and approval. Banks and payment providers may require additional time to post the credit.

8. Exchanges

To avoid inventory delays, exchanges may be handled as a return and a new purchase. For an incorrect or defective product, contact support before placing a replacement order.

9. Order Cancellation

Cancellation or order-change requests should be submitted within 12 hours after purchase. We will make reasonable efforts to assist, but cannot guarantee changes once processing or shipment begins. We do not charge a cancellation fee for successfully canceled orders.

10. Refused or Unclaimed Deliveries

If an order is refused or left unclaimed for reasons unrelated to damage or carrier error, actual return shipping or carrier charges may be deducted from the refund where legally permitted. Contact us first so we can help resolve delivery issues.

11. Chargebacks

Please contact us first so we can review and resolve the issue promptly. This does not limit any rights you have with your bank or payment provider.