Privacy Policy

Your information, handled with care

Privacy Policy

This Privacy Policy explains how Guangzhou Youchuang Technology Co., Ltd., doing business as Veqrino™, collects, uses, shares, and protects personal information when you visit veqrino.com, make a purchase, or contact us.

1. Information We Collect

Contact and account information: name, email address, phone number, and account credentials where applicable.
Order information: products purchased, billing and shipping addresses, order history, returns, and customer-service communications.
Payment information: payment status and limited transaction details supplied by payment processors. We do not directly store full payment card details.
Device and usage information: IP address, browser, device type, pages viewed, referral source, and interactions with the website.
Marketing preferences: consent choices and engagement with promotional communications.

2. How We Use Information

Process payment, fulfill orders, arrange delivery, and provide tracking;
Respond to questions and administer returns, replacements, and refunds;
Operate, secure, troubleshoot, and improve our website and services;
Detect fraud, abuse, security incidents, and prohibited activity;
Send marketing communications where permitted and honor opt-out requests;
Meet legal, accounting, tax, and regulatory obligations.

3. Legal Bases Where Applicable

Depending on your location, we process personal information to perform a contract with you, comply with legal obligations, pursue legitimate business interests, protect rights and security, or based on your consent.

4. Cookies and Similar Technologies

We and our service providers may use essential, functional, analytics, and advertising cookies. Essential cookies support checkout and website operation. Where required, optional cookies are used based on your consent. You can adjust browser settings or use any cookie controls displayed on the website; disabling cookies may affect functionality.

5. How We Share Information

We may share necessary information with website-hosting providers, payment processors, fraud-prevention services, fulfillment partners, carriers, customer-support providers, analytics providers, professional advisers, and public authorities where legally required. We do not sell personal information for money. Some privacy laws define certain advertising-related disclosures as a “sale” or “sharing”; where applicable, we provide required choices.

6. International Processing

Our company and service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers.

7. Data Retention and Security

We retain information only as long as reasonably necessary for the purposes described above, including order support, legal compliance, dispute resolution, and fraud prevention. We use reasonable administrative, technical, and organizational safeguards; however, no online transmission or storage method is completely secure.

8. Your Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; or opt out of certain marketing or advertising uses. We may verify your identity before completing a request. Authorized agents may submit requests where permitted by law.

9. Marketing Choices

You can unsubscribe from marketing emails using the link in the message. Service communications related to an active order may still be sent.

10. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information, contact us so we can review and delete it where appropriate.